Resolved -
Our platform provider has resolved the issue. Cleverific's core services are all operational. We will continue to monitor the platform for any issues and will follow up with our colleagues at our platform provider, Salesforce/Heroku, for a detailed post mortem.
Jun 10, 15:16 PDT
Monitoring -
We are seeing incremental improvements in platform services coming back online. However, Cleverific's core services are still impacted by the platform outage. We will continue to monitor as services come back online.
Jun 10, 14:11 PDT
Update -
Promising update from our platform service provider: "We are observing positive results in our initial testing on pre-production environments. We’re continuing to test the fix before applying it to production environments and will provide a resolution timeline once determined."
Jun 10, 12:50 PDT
Update -
Progress from Heroku: "We’ve identified the likely trigger of the issue and are making strong progress toward a resolution. A recent automated update disrupted network connectivity on affected instances. We're implementing a fix to prevent this from recurring, and a permanent solution is currently in development."
Jun 10, 11:31 PDT
Update -
Update from Heroku: "We continue to work on the permanent fix and explore alternate paths to resolution. Once the fix is developed, an estimated time to resolution will be shared."
Jun 10, 10:39 PDT
Identified -
Progress from Heroku: Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact.
Jun 10, 09:48 PDT
Update -
Update from Heroku: "We suspect a recent configuration change as the likely trigger and are working to revert it. In parallel, we’re developing an expedited rollout strategy and safeguards to prevent the recurrence of this config change."
Jun 10, 09:21 PDT
Update -
Engineers at our platform service provider, Heroku, are continuing to investigate the service outage issue. We have seen some evidence that services are starting to recover but are still subject to major outages. https://status.heroku.com/incidents/2822
Jun 10, 08:50 PDT
Update -
We are continuing to investigate this issue.
Jun 10, 08:30 PDT
Investigating -
Our service provider is experiencing a major outage, and we are waiting for their engineers to respond.
Jun 10, 08:22 PDT
