No new errors have been logged or reported. We are validating that this issue has been resolved, and all systems are now operational.
Posted Aug 21, 2025 - 13:29 PDT
Update
It has been reported that this may be due to an incident with an upstream infrastructure provider which has potentially been resolved. We are seeing server errors settle to zero and have not seen the errors that alerted us to this issue in the last 15 minutes.
We are downgrading the incident from partial outage to degraded performance as we monitor our systems for the next 15 minutes
Posted Aug 21, 2025 - 13:13 PDT
Update
Shopify has acknowledged the issue and is investigating.
Posted Aug 21, 2025 - 12:39 PDT
Monitoring
We've noticed a widespread outage in the Shopify GraphQL API that is causing Cleverific services to only be intermittently available. This issue is affecting apps across the Shopify ecosystem. We are monitoring our comms with Shopify for resolution.